Course Description

Customer Service staff are often the first point of contact when an aggrieved customer dashed in. Like a mirror, their actions and attitudes are believed to reflect the values and philosophy of the organization they represent and should be very conversant with situations that might cause customers’ dissatisfaction. This course teaches how customers’ complaints could be resolved and seen as opportunities for the Customer Service staff to enhance customer loyalty.  

Course Objectives

The primary aim of the course is to assist students in developing needed skills to manage customers’ demands and the company’s internal processes simultaneously. At the end of the course, participants will be able acquire excellent customer relations skills needed to arrest complaints and resolve them to customer satisfactions.

Qualification Awarded

Diploma Students:   Professional Diploma in Customer Service
Intensive Professional Development Course (PDC) students: Professional Certificate in Customer Service.

Who Should Attend

Customer service officers, sales/marketing executive, business owners, entrepreneurs, executive managers and employees whose jobs require retail sales, marketing, gaining and retaining customers/clients.

Course Duration

3 months for diploma students, 4 days for Intensive Professional Development (PDC) students.

Taught Mode

Available in both classroom and distance learning.
3 months Diploma Course available in both classroom and distance learning.
Intensive Professional Development Course (PDC) available for classroom only.

Course Fee

350 Great Britain Pound Sterling for diploma students, 300 Great Britain Pound Sterling  for PDC students        

Course Start Date

3 months Diploma Course classroom mode: March, June, September, December
3 months Diploma Course distance learning mode: Application can be made anytime as admission is on a continuous basis.
Intensive Professional Development Course (PDC): Courses are run on any four days on a monthly basis. Students to contact the School office for days.

Minimum Entry Requirements

GCSE O’ level or equivalent

Assessment Methods

Assignments and open book exams